Refund policy
This policy sets out how refunds work for the passes (1-day, 7-day, 30-day) of Vaslo, operated by Unbound Lab ("we"). We never refund automatically; refunds are handled on request after we review them. If the Korean and English versions differ, the Korean version prevails.
- Operator
- Unbound Lab (business registration no. 593-47-01393)
- Effective date
- [To confirm: effective date]
- Contact
- hello@vaslo.app
1. Pass prices
- A pass is a one-time purchase. It is not a subscription and does not renew, so there is nothing to cancel; the pass simply ends when the period you paid for ends.
- Prices are the amounts (in US dollars) shown on the pricing page. Any tax due in your country is shown at checkout.
2. Full refund within 7 days of payment
If you ask within 7 days of a payment and no pass-only feature (creating transfers above the free limits, using a link password) has been used since that payment, we refund the full amount.
3. Other cases
After 7 days, or once a pass-only feature has been used, payments are not refunded. The pass stays active until the end of the period you paid for; unused time is not refunded pro rata.
We do refund if we cannot provide the service for reasons on our side, if we shut the service down, or if you were charged twice by mistake.
If a refund is processed, that pass ends at the time of the refund. Transfers already made stay until the retention period you set.
4. Payment and refund route (Polar)
Pass payments are processed by Polar as the merchant of record, so an approved refund is paid back through Polar to the original payment method.
5. Requesting a refund
- Email hello@vaslo.app with your sign-in email, the payment date and the amount.
- We review the request and reply by email. Once a refund is approved we start the cancellation within 3 business days; your card issuer or payment method may take a few more days to show it.
6. Statutory rights
This policy does not limit consumer rights under Korea's Act on Consumer Protection in Electronic Commerce or other laws. Where the law is more favorable to you than this policy, the law applies.