Contact us
Questions, bug reports, payment and refund questions, privacy requests and reports about a problem link all go to one email address. The operator reads every message.
Email us
Write to hello@vaslo.app. Mail sent to this address is forwarded to the operator.
A subject such as “Question”, “Bug”, “Report” or “Deletion request” makes your message easy to find. To get a reply, write from the email address you normally use. Please do not send link passwords or the files themselves.
What can you contact us about?
- How to use Vaslo, or a bug: tell us which screen you were on, what you did and what happened. Your device and browser (Chrome, Safari and so on) help.
- Payments and refunds: include the sign-in email you paid with and the payment date. If you ask within 7 days of payment and have not used any feature the pass unlocked, we refund in full. The details are in the refund policy.
- Privacy requests: you can ask to access, correct, delete, restrict or withdraw consent for your data, and account deletion works the same way. We handle requests within 10 days of receipt and tell you the result. What we store is in the privacy policy.
- Deleting a transfer: send the link (or the 8-character code) and the reason. If you are the sender, the fastest way is to sign in in the same browser and delete it from “History”.
Report a problem link
If you find illegal files, files that infringe other people's rights, malicious software, or links used for spam, fraud or phishing, please tell us. There are two ways.
- “Report a problem” on the download page: open the link, press “Report a problem” and write the reason (up to 2,000 characters). You do not need to sign in or give an email address; there is only a bot check. The downside is that we cannot reply to you.
- Email: write to hello@vaslo.app and you can get the result as a reply.
A report is quicker to check when it includes
- The address of the problem link, or its 8-character code
- What the problem is: illegal files, copyright infringement, malicious software, spam, fraud or phishing, exposed personal data and so on, plus the file names or content you recognised
- For copyright or other rights: who the rights holder is, what the original is and where it can be seen, that you are the rights holder or their representative, and a contact for the reply
- How you came across it (optional)
Do not open suspicious files, and do not attach the files themselves to the email.
What happens next
- An operator reviews the report and, if needed, blocks the transfer. A blocked link stops opening right away and its files are deleted from storage.
- If a violation is suspected we may restrict the sender's use, and we tell the sender by email where possible.
- A sender who disagrees can appeal by email within 30 days of the notice.
The full rules are in “Reports and blocking” in the terms of service.
Operator information
- Operator
- Unbound Lab
- Business registration no.
- 593-47-01393
- Contact
- hello@vaslo.app
We take questions by email. You may also want to read the about page, the terms of service, the privacy policy and the refund policy.